Izba Gospodarcza

METTLER TOLEDO to szwajcarska firma, założona w 1945r. przez Erharda Mettlera, konstruktora pierwszej na świecie jednoszalkowej wagi analitycznej i elektronicznej wagi precyzyjnej. Naszym priorytetem jest wysoka jakość i innowacyjność. METTLER TOLEDO jest wiodącym producentem i dostawcą wag i precyzyjnych instrumentów analitycznych oraz usług serwisowych do laboratorium i przemysłu. Oferujemy rozwiązania w zakresie ważenia, pomiarów analitycznych oraz kontroli produktów zgodnie z potrzebami biznesowymi klientów, aby pomóc im usprawnić procesy, zwiększyć wydajność, osiągnąć zgodność z normami branżowymi, a także zoptymalizować koszty.

Junior/Regular IT Support Specialist with German (service provided to internal users only)

Wybrane miasto
Our Opening and Your Responsibilities

In this role you will support internal employees – Mettler-Toledo users in Poland, Switzerland, Germany, the Netherlands, France, Spain and the USA in daily IT related issues. You will collaborate with other teams across units around the globe.

Your tasks: 
💻 1st and 2nd level support- troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, mobile devices,
☎️ Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries within SLA defined,
👩‍💻 Log all phone calls in the Service Desk tool (ServiceNow),
💣 Take ownership and coordinate with other IT support teams for high priority issues,
📤 Escalate unresolved tickets to next level support teams,
🕐 Participate in on-call rotation to provide coverage when required (one week per 2 months).
What You Need to Succeed
  • IT related studies OR 1-2 years of IT customer support experience,
  • Excellent verbal and written communication skills in German and English,
  • Advanced ability to gather, monitor and document data,
  • Excellent customer service skills and team orientation,
  • Problem- solving abilities and tech savvy attitude.
What would be your additional asset: 
  • Knowledge of any additional language, preferably French,
  • Knowledge of IT Service Desk operations (knowledge of ServiceNow system),
  • Understanding of computer systems, mobile devices and tech products,
  • Knowledge or working experience in PC / Laptop troubleshooting (eg. Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 10, Microsoft Office 365).
Our Offer to You
  • Contract of employment – umowa o pracę (we want you to join us for a long run 😉
  • Annual bonus,
  • Flexible working hours (possibility to start from 8.00AM to 8.45 AM)
  • Hybrid work model (3 days a week from home),
  • Medical care with basic dental package,
  • Life insurance with possible extension for your family members,
  • Sport card and benefit platform,
  • Language courses,
  • Paid employee referral program,
  • Wellbeing activities*
  • Space for your initiatives, charity & CSR actions and improvement ideas,
  • Supporting your development through a vast training offer,
  • Discounts for meals and cosmetics at the Poleczki & Platan Business Park,
  • Diverse and inclusive workplace,
  • Possibility to extend medical care to family members and/or Damian Medical Center.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!