Zurich Insurance Group Ltd to jedna z wiodących firm ubezpieczeniowych na świecie. Zatrudniając około 56 000 pracowników, oferuje szeroką gamę produktów i usług w zakresie ubezpieczeń majątkowych, wypadkowych oraz ubezpieczeń na życie. Swoją działalność firma prowadzi w ponad 210 krajach i terytoriach na całym świecie. Klientami firmy Zurich są zarówno osoby fizyczne jak i małe, średnie i duże firmy, a także międzynarodowe korporacje. Krakowskie Centrum Usług Wspólnych to oddział szwajcarskiej firmy Zurich Insurance Company Ltd. Międzynarodowy zespół ponad 350 pracowników świadczy wysokiej jakości usługi w zakresie Finansów, Audytu Wewnętrznego, Robotyzacji i Automatyzacji oraz Zintegrowanego Zarządzania Zasobami Ludzkimi dla Zurich Insurance Headquarter oraz innych spółek Grupy Zurich. Reklama z katalogu Swiss Business Directory Poland 2025/26

Continuous Improvement Manager (in financial process area – GL, FAR, PPM)

About the role:

In this role you will be a member of Shared Services Leadership Team, based in Krakow, focused on shaping and delivering Continuous Improvement within the services provided to our stakeholders globally. The position also gives the unique opportunity to cooperate with the business partners across all Zurich Capability Centers to share best practices and define long-term strategy.

Roles and Responsibilities:

• Lead end-to-end (define, design, implement, report to leadership) continuous improvement projects in financial areas such as: month-end closure activities, reconciliations, fixed assets, intercompany transactions, journal postings, financial statements, accruals and others within GL
• Take a holistic approach to identify business improvement opportunities, develop solutions, manage initiatives and allocate necessary resources
• Deliver tailored, cost-effective solutions by employing appropriate improvement methodologies through robotics and automation (UiPath), Power Bi, Power Apps and other tools as appropriate to achieve anticipated efficiency gains for ZCC Krakow and relevant Business Units in scope
• Facilitate business processes workshops (e.g. Kaizen) to identify improvement opportunities and eliminate waste
• Provide expert guidance and support in the establishment of best practices for improvement execution and change management
• Implement effective communication strategies and procedures to share best practices, promote improvement initiatives across ZCC Krakow and Business Units
• Integrate specific metrics and measures into solutions that align with business strategy, enabling progress tracking, impact assessment of changes, and identification for further improvement opportunities
• Lead Lean Six Sigma Program at ZCC Kraków Lean Six Sigma Program, promoting a culture of excellence in the center

Requirements:

• At least 5+ years’ work experience in a complex, multinational organization
• Understanding and a proven track record of identifying, shaping and delivering continuous improvement projects within financial processes, particularly in areas such as General Ledger, Financial Planning & Performance
• Strong interpersonal and presentation skills with the ability to build long lasting relationships with all levels within organization and other stakeholders
• Broad understanding of continuous improvement methodologies, best practices and trends on the market
• Lean Six Sigma Green Belt certified as minimum
• Project management and change management skills and experience
• MS Excel, PowerPoint, Word, Visio, Power tools (Power App, Query, BI) knowledge
• Other technical skills like MS SharePoint, VBA, SAP scripting, SQL, UiPath, Power Platform will be a bonus
• Excellent English language skills
• Readiness to work from the office

We offer:

• Real life opportunities to develop and grow with us and contribute to the world around us
• Competitive salaries, language allowance and an employee benefits package that includes, among others, medical insurance, life insurance and sport-card
• Annual bonus depending on company annual results and individual performance
• Wide range of learning programs and personal development opportunities also including possibility to apply for up to 80% of educational trainings reimbursement
• Referral awards
• Online fitness trainings
• Nice and friendly atmosphere