Senior Order Management Specialist with German

“Greater Chemistry – between People and Planet” – it is our Purpose which leads company’s Strategy:
•  We are shaping the future with our customers.
•  We are accelerating innovation.
•  We are leading the transition towards sustainability.
•  We are building a culture of possibilities.

By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

For BU Adsorbents Team in Lodz, we are looking for candidates with interest and passion in customer interaction, high focus on communication skills and an ambitious drive for successful improvement. We are team of people with diverse backgrounds and levels of experience, and we will welcome an ambitious team player in our strongly coordinated group.

What will you be doing?

• Coordinate all aspects of the order management process, including transport and customs.
• Delivery and shipment creation.
• Conduct timely communication upon the inquiries from internal/external customers, and also wih warehouse, production, forwarders, customers and sales.
• Represent Clariant to customers in a professional manner at all times.
• Assisting customers in solving problems and incidents, take care of complaints, give feedback, and updates to Customer.
• Being two-way communication channel between Customer and Organization
• Correction and completion of the Sales documents.
• Support improvement and automation projects.

What are we looking for?

• Min 3 years of experience in Customer Service Desk or Logistics, Export or Supply Chain area
• Knowledge of SAP SD module
• Excel, Word and Outlook – working competency
• Logical thinking and multitasking mindset
• Pro-active customer approach and highly developed interpersonal skills
• Creativity and open-minded approach
• Teamwork spirit
• Language skills:
• Internal corporate language: English B2 level required
• Working with customers: German min B2 level required

What’s in it for you?

• Possibility to work in a Top Employer 2024 certified company.
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
• Career development within our organization.
• Language bonuses.
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Hybrid work model.
• Language courses.
• Corrective eyeglasses refund.
• Performance related yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
• Discount card for the various restaurants.
• Integrational team events.
• Possibility to participate in the charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

Your Contact
Zuzanna Glapińska
Talent Acquisition Specialist
Telephone: +48 42 298 27 46 | mobile: +48 538 895 907| E-mail: zuzanna.glapinska@clariant.com