Customer Operations Specialist with German

Warsaw | temporary (maternity cover) | working from home up to 40% |

As a key contributor to our sales operations, you will manage a defined customer territory in close collaboration with a Sales Representative. You will also take ownership of all administrative and support activities related to sales and the implementation of financial information systems for our clients.

What You Will Do

• Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products in Swiss German and German customers
• Client Support: Serve as the primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution
• Contract Administration: Draft, process, and manage customer contracts within the financial customer information system
• Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy
• Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion

What You Bring

• at least 3 years of experience in a similar role, preferably in a middle or back-office environment
• strong numerical aptitude and attention to detail
• customer-focused with a proactive and well-organized approach
• ability to work independently and collaboratively in a dynamic environment
• language Proficiency: Excellent verbal and written communication skills in English and German (C1 level)